1. Standard Package Limitations
Standard package handling fees apply to packages weighing up to 30 kg, with a maximum length of 120 cm and a maximum volume of 0.25 m³ per package. Packages exceeding any of these limits may be subject to additional handling, storage, or processing charges, regardless of membership level.
2. Oversized & Heavy Items
Oversized, overweight, bulky, unusually shaped, fragile, or difficult-to-handle items may incur additional fees. Such charges will be determined according to the item's weight, dimensions, volume, and specific handling requirements. China2SA reserves the right to provide a separate quotation for these items.
3. Fair Usage Policy
All complimentary, discounted, or included services offered under Standard, VIP, and Enterprise memberships are subject to a fair usage policy. Membership benefits do not provide unlimited access to warehouse facilities, labour, storage, or handling services. China2SA reserves the right to apply reasonable additional charges where usage exceeds normal operational levels or places an excessive burden on warehouse resources.
4. Storage Limitations
Complimentary storage periods are subject to reasonable storage volumes and warehouse capacity. Oversized items, pallets, commercial quantities, or shipments occupying excessive warehouse space may incur additional storage charges, even within the advertised free storage period. Standard storage charges will apply once the applicable complimentary storage period has expired. Storage is charged at R50 per day once the applicable complimentary storage period (Standard 7 days, VIP 14 days, Enterprise 30 days) has ended.
5. Pallets & Commercial Shipments
Palletised shipments, machinery, industrial equipment, commercial quantities, and high-volume consignments may require special handling arrangements. China2SA reserves the right to apply additional receiving, unloading, storage, consolidation, repacking, and handling charges, regardless of membership benefits.
6. Additional Handling & Service Charges
China2SA reserves the right to assess and quote additional charges for shipments requiring special equipment, additional labour, excessive processing time, unusual packaging, or handling beyond standard warehouse operations. Where practicable, customers will be informed of applicable additional charges before the relevant service is performed.
7. Shipping, Customs & Additional Costs
Membership fees and warehouse service charges do not include international freight, customs duties, import VAT, customs clearance fees, insurance, local delivery, or other third-party charges unless expressly stated otherwise. These costs will be calculated and charged separately where applicable.
8. Right to Refuse or Restrict Shipments
China2SA reserves the right to refuse, restrict, or require prior approval for shipments that are oversized, overweight, hazardous, prohibited, restricted, improperly packaged, or unsuitable for standard warehouse handling. Additional fees may apply where special arrangements are required. Any refusal or restriction will be exercised in accordance with applicable law and China2SA's Terms & Conditions.
9. Pricing & Membership Adjustments
China2SA reserves the right to amend membership pricing, service fees, package limitations, and fair usage conditions from time to time. Changes will be communicated in accordance with applicable law and will not automatically alter charges already agreed for services.
All membership benefits, complimentary services, and advertised pricing are subject to this Fair Usage Policy and the full China2SA Terms & Conditions.